We aim to provide exceptional products and service at The British Chess Company, but we understand that sometimes you may wish to return an item. Our returns policy adheres to the UK Distance Selling Regulations and ensures your rights are protected.
Your Right to Cancel
As a customer, you have the right to cancel your purchase within 14 calendar days of receiving your order. This includes the right to a refund, provided the item is returned to us in its original condition.
To exercise this right, please notify us in writing by email or post within 14 days of receiving your order. You will then have an additional 14 days to return the item to us.
Conditions for Returns
To qualify for a refund:
- The item must be unused and in its original condition, including all packaging, labels, and documentation.
- Customised or personalised items are non-refundable unless faulty or damaged.
How to Return an Item
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Contact Us: Notify us in writing at [sales@thebritishchesscompany.co.uk] or by post at:
Unit 3
Garners Lane
Shropshire
SY13 2NFInclude your order number, the reason for the return, and whether you would like an exchange or refund.
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Prepare the Return: Securely package the item, including all original packaging and documentation.
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Send the Item: Return the item to the address above. We recommend using a tracked and insured delivery service, as we cannot be held responsible for items lost or damaged in transit.
Refunds
Once we receive the returned item, we will inspect it and process your refund within 14 days. Refunds will be issued to the original payment method. Please note:
- Delivery charges will be refunded if the entire order is returned.
- If only part of the order is returned, delivery charges are non-refundable.
- You are responsible for the cost of returning items unless the item is faulty or incorrect.
Faulty or Damaged Items
If you receive an item that is faulty, damaged, or not as described, please contact us immediately. We will arrange a replacement or refund and cover the cost of return postage.
Exemptions
The following items cannot be returned unless they are faulty:
- Customised or personalised products.
- Perishable goods.
Contact Us
For any queries about returns or cancellations, please get in touch with our team:
Email: [sales@thebritishchesscompany.co.uk]
Phone: [ 01948 880 060 ]
We are committed to resolving your concerns promptly and ensuring your experience with The British Chess Company is positive.